FAQs

ORDERING

How quickly can I expect my order to be processed?

In order to keep our team safe and adhere to social distancing recommendations, we are cutting back on daily order fulfillment. As a result, shipping delays may occur. Please reach out to our care team at hello@fredasalvador.com for further updates on your order. Please note, during promotional events processing times may increase due to demand. 

For orders placed Monday through Friday before 2 p.m. we do our best ship all packages within 48 hours of receipt of the order (excluding weekends and holidays). Please note: during promotional events, processing and fulfillment time may increase due to the high volume of sale orders. Due to the high volume of orders placed during the sale, we are not able to offer Express Shipping. All orders will be dispatched using Ground Shipping within 7 business days. For more information, please reach out to hello@fredasalvador.com and we'll be happy to see what we can do to help!

Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages.

PRE-ORDERS

All Pre-Orders are charged at the time of purchase. Expected Pre-Order ship dates are to the best of our knowledge. Sometimes factory delays happen due to the handmade nature. We will notify you if we are experiencing delays.

*For all Pre-Order items please see estimated ship date listed in the product description. 

 

What if I need to change or cancel my order?

We process orders quickly, but we’ll always try our best to make changes before we ship your order. The best way to do so is to email us as soon as possible, Monday thru Friday 10:00 a.m-4:00 p.m. Pacific time or email us at hello@fredasalvador.com.

What’s the status of my order?

To adhere to social distancing recommendations, we are cutting back on daily order fulfillment. As a result, delays may occur.

Orders are sent out in the order in which they were received, and you can expect to receive a shipping notification as soon as your package is on the way. Once you’ve received your shipping confirmation email you can track the status of your delivery by visiting the courier’s website and entering your tracking number.

Otherwise, you can reach out to us at hello@fredasalvador.com and we can provide an update.

FIT AND SIZE

How do I know which size will fit me best?

In general, Frēda Salvador is available in standard American size runs. But be sure to read each product description as there are times we advise whether to size up or down in a specific style depending on the last used. If an item fits a certain way or if there is anything important you should know, we will mention it there. You can also find helpful fit advice through out Last Guide.

Customer Service is available Monday thru Friday 10:00 a.m to 4:00 p.m. Pacific time. We will do whatever we can to help you find the perfect size. You can email us at hello@fredasalvador.com.

DOMESTIC SHIPPING

Orders typically ship within 2 business days from our warehouse, pending availability and credit verification. Fredasalvador.com will contact you via email if there are any issues with your order.

• Orders placed Monday – Friday before 2 p.m PST will begin processing within 48 hours. Orders placed after 2 p.m. PST will be processed on the next business day.
• Orders paced on Friday after 2 p.m PST or over the weekend will begin processing on the following Monday.
• We do not ship on the weekend or holidays. 

Please note, during promotional events processing times may increase due to demand. 

Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages.

Once your order ships, please allow 5-7 business days for delivery as shipping times vary. Need your purchase in a hurry? We also offer express shipping (2-3 day delivery) for an additional fee of $25. Please note, during promotional events express shipping may not be an option due to an increase in demand. If you need further assistance with shipping your order please reach out to hello@fredasalvador.com and we'll be happy to see what we can do to help!

Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within 5 business days.

How much does shipping cost in the US?

We offer FREE GROUND SHIPPING on all orders over $350!

If you need your item(s) sooner, please select the expedited shipping option (for US customers only).

How fast is your shipping?

We offer FREE ground shipping on all orders over $350. Depending on where you are located, it can take anywhere from 5-7 business days.

Do you offer expedited shipping?

Yes! You can select expedited shipping for $25 at checkout. This method takes 2-3 business days.

Do you have alternative shipping methods to ground and overnight?

We currently only offer two shipping methods through Ground and 2-day.

If neither of these methods work for you, please contact hello@fredasalvador.com to discuss alternatives.

DOMESTIC RETURNS

What is your domestic return policy?

To be eligible for a return, your item must be unworn and in the original packaging. For full priced purchases, you have 14 days from the receipt of your order to initiate an exchange. For items purchased on sale or that are specifically marked as 'Sale', you will need to initiate your return within 7 days of receipt of order. 

Any item marked FINAL SALE on our website is not eligible for return, exchange or store credit regardless of size.

Sample sale items are FINAL SALE and cannot be returned or exchanged. 

Socks are FINAL SALE and cannot be returned or exchanged. 

For in-store purchases, we are happy to refund your item within 14 days of purchase as long as it is applicable with our return policy stated above. We accept items in new condition in its original packaging.

All returns are subject to a $15 restocking fee. We kindly ask that you allow 12 business days from the time we receive your package for returns to be processed.

How do I return something from my online order (US)?

If you would like to exchange or return your item(s) please visit our exchange/returns page. If you have any questions regarding your order please out to hello@fredasalvador.com. Once you receive the label:
1. Place the item you wish to return in the box
2. Stick the prepaid label on the box and hand to the shipping carrier on your label. Please note: There is a $15 restocking fee if you use the prepaid return label provided (exchanges are not subject to the restocking fee).

How long does it take to process a return?

Once we receive your return, please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.

How can I do an exchange?

Please visit our exchange/returns page.

For in-store purchases, we are happy to take it back in-store for exchange within 14 days of purchase.

Can I return something I purchased online in store?

Yes. We are able to accept online orders at the store! If you are returning your item(s) on a weekend, please note refund will be processed on the next business day.

 

Gift Return Policy 

We can offer an exchange or store credit for any item received as a gift. This request must be made by 1/15 and product must be original (unused) condition. Please reach out to hello@fredasalvador.com with any questions.

 

PRE-ORDER TERMS AND CONDITIONS

INTERNATIONAL SHIPPING

Do you ship internationally?

Currently we are only able to ship to the United States. We have found that HopShopGo is a great workaround, shipping from the US to anywhere in the world!

For any inquiries on international shipping, please reach out to hello@fredasalvador.com. We are here to help!

Please note: We are not affiliated with HopShopGo or any such third-party shipping service. Orders shipped using this method or any such third-party shipping service are final sale and exempt from returns. We do not cover the cost of return shipping internationally.

 

SALE ITEMS 

What does Final Sale mean?

All items marked final sale have been reduced in price and cannot be returned or exchanged.

What happens if I purchase a gift for someone that is “Final Sale”?

Items purchased as a gift are still applicable to our ‘Final Sale’ policy and can’t be returned.

Can I return Final Sale items?

All items marked final sale cannot be returned.

If you send a “Final Sale” item back to us for a return we will not process a return. We can donate it for you, or you can request to have it shipped back at your expense.

Something I purchased on sale is further reduced. Will you match the new price?

Unfortunately, if an item is purchased at a sale price and then further reduced, we cannot offer a price adjustment. Consider yourself lucky for securing your size, we tend to sell out quickly! 

DISCOUNTS + PROMOTIONS

We will often have special offers or promotions running throughout the year. To learn more about these offers and a full breakdown of their conditions, visit our T+C's page.

CARE INSTRUCTIONS 

How do I care for my Fredas?

Each item is unique and may require different care. Please visit our Care Instructions page here for more info.

ACCESSIBILITY ASSISTANCE

If you have difficulty using or accessing any element of this website, please don’t hesitate to call on +1 (888) 670-3349, or email us at hello@fredasalvador.com and we will assist you to provide brand or product information, page details, or transactions you seek through a communication method that works for you and is consistent with the law (for example, through telephone support, text or email). For more information, please see our Accessibility Statement. 

NEED HELP?

Have questions about fit, size availability or simply a general inquiry?  Please email hello@fredasalvador.com with any customer service related questions.