Wholesale Assistant

WHO IS FRĒDA SALVADOR?

Based in Sausalito and handcrafted in Spain, Frēda Salvador is an artisan brand that is both modern and streamlined in its approach to footwear. Designed with the self-expressive woman in mind, each style embraces confidence and exudes a casual, yet sophisticated aesthetic that resonates deeply among fashion followers. The brand is both approachable and effortless offering a sought after versatility that makes them the goto for everyday occasions.

We are a fast paced start up and are hustling everyday. We work as hard and as long as needed to get the job done. We are small, but mighty with strong values in teamwork and a positive and supportive work environment.

EXPECTATIONS FOR ALL EMPLOYEES:

Supports the FRĒDA’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, accountability, ownership, and a commitment to our community and a diverse and inclusive work environment.

ABOUT THE ROLE

This role will guide and support major business operations and will drive process improvement and innovation in those efforts. This role is responsible for managing the infrastructure of the wholesale channel to create effective systems for projects, people and overall business health.

This role operates out of the Corporate HQ office.

ESSENTIAL RESPONSIBILITIES

• Cultivate and manage business relationships with buyers from boutiques, small retail chains, and various retail businesses in person, via email, phone, video calls, etc
• Overseeing the wholesale customer journey from order placement to order delivery
• Respond to customer inquiries and complaints within 48 hours, being creative in finding solutions to increase customer loyalty and happiness
• Closely manage the relationship with our Wholesale Showroom
• Onboarding new accounts to ensure they are set up for success in carrying FREDA
• Manage the customer experience for the Wholesale channel with the Wholesale Showroom - customer outreach, swaps, product knowledge, digital asset requests.
• Key owner in wholesale order management - preseason + in season
• This includes customer outreach, billing, allocation, fulfillment + invoicing
• Manage relationship with our factor, Hildun - ensure all accounts are approved for shipping ahead of the ship window.
• Communicate and work alongside the warehouse and production teams to ensure that all customer needs are met
• Wholesale inventory management - monthly inventory reconciliation and analysis ensuring inventory integrity for the channel
• Lead key wholesale initiatives to increase account engagement and brand awareness
• Pre and post market preparation - project managing cross functional team to ensure all digital assets are created ahead of market
• Sample management pre and post market
• Support Wholesale sales team with operational tasks pre and post seasonal markets
• This includes sample management in tandem with production, managing timelines + teams to provide all necessary assets for market
• Support sales team with in season operational tasks such as GTINs, EDI, etc.

MINIMUM REQUIREMENTS:

• 1-2 years experience in retail or wholesale appreciated
• Proficient in Excel
• Highly analytical with a keen eye for detail as it relates to large datasets
• A natural problem solver: lead urgent projects, prioritize tasks, and overcome obstacles that come your way with autonomy.
• Set a high bar when it comes to attention to detail and inspire the team to hold themselves accountable to the same high standards for their work
• Ability to meet deadlines, while working independently and as a team.
• You can work on tight timelines and remain calm under pressure, developing ideas and solutions quickly when needed.
• Is a quick learner in a fast-paced environment and has an appetite to take on a variety of tasks.
• You must have a valid driver's license and are local to the Bay Area

COMPANY BENEFITS AND COMPENSATION:

This is a full time hourly assistant position with FREDA with the opportunity to grow into a much larger role. Alongside a unique and incredible culture, FREDA SALVADOR offers competitive salaries commensurate with experience and education and a benefits package that includes flexible vacation time, group medical, dental and vision plans, an employer-sponsored 401K retirement plan, flexible hybrid work schedule, and a generous discounts and shoe gratis program. Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Freda Salvador!

EEOC STATEMENT:

The Company is an Equal Opportunity Employer. The Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. The Company is committed to creating an inclusive, safe work environment for all employees. All employment decisions at the Company are based on business needs, job requirements and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Company will not tolerate discrimination or harassment based on any of these characteristics. The Company encourages applicants of all ages.