Location: Remote
Engagement: Part-Time

ABOUT THE ROLE

FRĒDA SALVADOR is seeking a Part-Time Customer Experience Associate to support the day-to-day customer care needs of our e-commerce and retail business. This role is highly execution-focused, working closely with the CX and Operations teams to ensure every customer interaction reflects the FRĒDA brand — thoughtful, responsive, and consistent across channels.

You will play an important role in the daily customer experience — from answering emails, chats, and calls to resolving escalated concerns and high-risk orders — ensuring customers feel taken care of at every touchpoint. This is an opportunity to build strong relationship and problem-solving skills while representing the voice of the customer back to the wider FRĒDA team.

This role is ideal for someone with a genuine passion for fashion and people, who is dependable, self-motivated, and excited to contribute within a small, collaborative team.

KEY RESPONSIBILITIES

• Part-time with weekend availability, 15–20 hours per week; role can be remote-based
• Champion our brand values, ensuring customer loyalty through thoughtful and responsive service
• Serve as the primary point of contact for customer communication via email, chat, and phone
• Handle escalated customer concerns and high-risk orders
• Maintain strong product and platform knowledge to effectively support and educate customers
• Represent the customer voice to the wider Frēda team, ensuring feedback is communicated to the appropriate channels
• Ability to learn, train, and retain information via online tools and video chats is a must
• Flex availability during peak periods (holiday, major sale events) as needed

QUALIFICATIONS

• 1–2 years of customer service and/or retail experience, with a strong interest in fashion
• People person who is sales-oriented
• Positive, can-do attitude
• Dependable and responsible
• Ability to work independently and problem-solve on the go
• Self-motivated, energetic, and process-oriented
• Desire to be part of a community
• Comfortable and self-motivated in a work-from-home environment, with reliable internet and a suitable, quiet workspace
• Experience with Shopify, Gorgias, Brightpearl, Klaviyo, Google, Slack, and/or Loop is a plus

To apply, please send your resume and a little bit about yourself to jobs@fredasalvador.com.

Frēda Salvador is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.