How quickly can I expect my order to be processed?
For orders placed Monday through Friday before 12 pm, we do our best ship all packages within 48 hours of receipt of the order (excluding weekends and holidays). Once your order ships, please allow 5-7 business days for delivery as shipping times vary. Need your purchase in a hurry? We also offer express shipping (2-3 day delivery) for an additional fee of $25.
Please note: during promotional events, processing and fulfillment time may increase due to the high volume of sale orders. We are not always able to offer Express Shipping during promotions and this will be reflected in the cart. For more information, please reach out to email@example.com and we'll be happy to see what we can do to help!
Please make sure that your order is shipping to a secure location as once a package has been delivered to the correct location, we cannot be responsible for lost or stolen packages.
What if my order contains a product on Pre-Order?
+ PRE-ORDER TERMS AND CONDITIONS
- We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we will contact you via email.
- You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at firstname.lastname@example.org if you need to update any of this information.
- You will be charged at time of placing a Pre-Order. If we're unable to commence shipping three months from order placement, we'll provide a full-refund at your request. No discounts, refunds or credits will otherwise be offered due to any such delays.
What if I need to change or cancel my order?
What’s the status of my order?
If you need further assistance or do not receive your order confirmation email, you can reach out to us at email@example.com and we can provide an update.
Where can I purchase a Freda Salvador Gift Card?
If you have difficulty using or accessing any element of this website, please don’t hesitate to call on +1 (888) 670-3349, or email us at firstname.lastname@example.org and we will assist you to provide brand or product information, page details, or transactions you seek through a communication method that works for you and is consistent with the law (for example, through telephone support, text or email).
For more information, please see our Accessibility Statement.