ORDERING FAQs

How quickly can I expect my order to be processed?

For orders placed Monday through Friday before 12 pm, we do our best ship all packages within 48 hours of receipt of the order (excluding weekends and holidays). Once your order ships, please allow 5-7 business days for delivery as shipping times vary. Need your purchase in a hurry? We also offer express shipping (2-3 day delivery) for an additional fee of $25.

Please note: during promotional events, processing and fulfillment time may increase due to the high volume of sale orders. We are not always able to offer Express Shipping during promotions and this will be reflected in the cart. For more information, please reach out to hello@fredasalvador.com and we'll be happy to see what we can do to help!

Please make sure that your order is shipping to a secure location as once a package has been delivered to the correct location, we cannot be responsible for lost or stolen packages.

What if my order contains a product on Pre-Order?

All Pre-Orders are charged at the time of purchase. Expected Pre-Order ship dates are to the best of our knowledge. Sometimes factory delays happen due to the handmade nature. We will notify you if we are experiencing delays.

*For all Pre-Order items please see estimated ship date listed in the product description.

+ PRE-ORDER TERMS AND CONDITIONS

We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we will contact you via email.
You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at hello@fredasalvador.com if you need to update any of this information.
You will be charged at time of placing a Pre-Order. If we're unable to commence shipping three months from order placement, we'll provide a full-refund at your request. No discounts, refunds or credits will otherwise be offered due to any such delays.

What if I need to change or cancel my order?

We process orders quickly, but we’ll always try our best to make changes before we ship your order. The best way to do so is to email us as soon as possible, Monday thru Friday 10:00 a.m-4:00 p.m. Pacific time or email us at hello@fredasalvador.com.

What’s the status of my order?

Orders are sent out in the order in which they were received, and you can expect to receive a shipping notification as soon as your package is on the way. Once you’ve received your shipping confirmation email you can track the status of your delivery by visiting the courier’s website and entering your tracking number.

If you need further assistance or do not receive your order confirmation email, you can reach out to us at hello@fredasalvador.com and we can provide an update.

ACCESSIBILITY ASSISTANCE

If you have difficulty using or accessing any element of this website, please don’t hesitate to call on +1 (888) 670-3349, or email us at hello@fredasalvador.com and we will assist you to provide brand or product information, page details, or transactions you seek through a communication method that works for you and is consistent with the law (for example, through telephone support, text or email).
For more information, please see our Accessibility Statement.

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