What is your domestic return policy?

 

To be eligible for a return, your item must be unworn and in the original packaging. For full priced purchases, you have 14 days from the receipt of your order to initiate an exchange. For items purchased on sale or that are specifically marked as 'Sale', you will need to initiate your return within 7 days of receipt of order.

  • Any item marked FINAL SALE on our website is not eligible for return, exchange or store credit regardless of size.
  • Sample sale items are FINAL SALE and cannot be returned or exchanged.
  • Socks are FINAL SALE and cannot be returned or exchanged.
  • For in-store purchases, we are happy to refund your item within 14 days of purchase as long as it is applicable with our return policy stated above. We accept items in new condition in its original packaging.
  • All returns are subject to a $15 restocking fee. We kindly ask that you allow 12 business days from the time we receive your package for returns to be processed.

 


How do I return something from my online order (US)?

 

If you would like to exchange or return your item(s) please visit our exchange/returns portal. If you have any questions regarding your order please out to hello@fredasalvador.com. Once you receive the label:
1. Place the item you wish to return in the box
2. Stick the prepaid label on the box and hand to the shipping carrier on your label.

Please note: There is a $15 restocking fee if you use the prepaid return label provided (exchanges are not subject to the restocking fee).


How long does it take to process a return?

 

Once we receive your return, please allow 2-3 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.


How can I do an exchange?

 

 

HOLIDAY RETURN WINDOW

We accept returns on all items (except items marked as "FINAL SALE”) postmarked within 14 days from the date of delivery. For items marked as “SALE” or purchased during a promotion, a return authorization must be initiated within 7 days of postmarked receipt and items must be dropped off at a USPS location within 7 days of receiving your return shipping label. If you are past this timeframe, your return authorization will be auto-cancelled.

GIFT RETURN POLICIES: WANT TO GIFT FREDA?

Orders placed between November 30 through December 24, 2023 are eligible for exchange or store credit only if return is initiated past 14 day return policy. To be eligible for exchange or store credit, items must be postmarked by no later than January 12, 2024. To be eligible for a return, your item must be unworn and in the original packaging.

DID YOU RECEIVE FREDA AS A GIFT?

We can offer an exchange or store credit for any item received as a gift. This request must be made by no later than January 12, 2024 and to be eligible for a return, your item must be unworn and in the original packaging.  To start a gift return, please visit our exchange/returns page.

Have questions about fit, size availability, shipping + deliveries or simply a general inquiry? Please email hello@fredasalvador.com or chat with us live on fredasalvador.com and our customer experience team will be available to assist Monday - Friday 9 a.m. - 5 p.m. and Saturday and Sunday from 10 a.m. - 4 p.m. PST.