Domestic Shipping
We offer FREE GROUND SHIPPING on all orders over $300 within the U.S.
Orders typically ship within 1-2 business days from our warehouse, pending availability and credit verification. Fredasalvador.com will contact you via email if there are any issues with your order.
- Orders placed Monday – Friday before 2 p.m PST will begin processing that day. Orders placed after 2 p.m. PST will be processed on the next business day.
- Orders paced on Friday after 2 p.m PST or over the weekend will begin processing on the following Monday.
- We do not ship on the weekend or holidays.
Please note, during promotional events processing times may increase due to demand.
Once your order ships, please allow 5-7 business days for delivery as shipping times vary. Need your purchase in a hurry? We also offer expedited shipping (2-3 day delivery) for an additional fee of $25.
Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within 5 business days.
PRE-ORDER TERMS AND CONDITIONS
- We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.
- You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at hello@fredasalvador.com if you need to update any of this information.
- You will be charged at time of placing a Pre-Order. If we're unable to commence shipping three months from order placement, we'll provide a full-refund at your request. No discounts, refunds or credits will otherwise be offered due to any such delays.
International Shipping
For now, we only ship to US. We’ve found that HopShopGo offers an effective workaround, shipping from the US to anywhere in the world.
For any international shipping inquiries, please email hello@fredasalvador.com.
Please note: We are not affiliated with HopShopGo or any such third-party shipping service. Orders shipped using this method or any such third-party shipping service are final sale and exempt from returns. We do not cover the cost of return shipping internationally.
Return/Exchange Policy
Returns
After purchasing your new FREDAs, please try them on for size and fit on a clean and carpeted surface until you are sure they are perfect for you. To be eligible for a return, your item must be unused and in the original packaging. Our policy lasts 14 days upon receipt of goods. The package must be postmarked by the 14th day of receiving the goods. If 14 days have gone by since the item was received, unfortunately we cannot offer you a refund or exchange. For items marked as 'Sale' or purchased during a sitewide promotion, we accept returns within 7 days upon receipt.
For in-store purchases, we are happy to refund your item within 14 days of purchase. We accept items in new condition in its original packaging.
Full price returns are subject to a $10 restocking fee. Sale returns are subject to a $10 restocking fee per pair. Fee will be waived if a different size is needed. We kindly ask that you allow 12 business days from the time we receive your package for returns to be processed.
Any item marked final sale on our website is not eligible for return, exchange or store credit regardless of size. Items marked 50% or greater are always considered final sale.
If you would like to exchange or return your item(s) please visit our exchange/returns page at https://returns.fredasalvador.com. If you have any questions regarding your order please out to info@fredasalvador.com. Once you receive the label:
1. Place the item you wish to return in the box
2. Stick the prepaid label on the box and hand to the shipping carrier on your label (FEDEX). Please note: There is a $10 restocking fee if you use the prepaid return label provided (exchanges are not subject to the restocking fee).
Please note: There is a $10 restocking fee if you use the pre-paid return label provided. For sale items, the $10 restocking fee will be applied per pair.
- Put the item you wish to return in the box.
- Stick the prepaid label on the box.
- Fill out a reason code insert the packing slip in the box.
- Get the box to the shipping carrier on your label (FEDEX).
We are able to accept returns for online orders at our stores! If you are returning your item(s) on a weekend, please note your refund will be processed on the next business day.
Refunds
We will refund all unworn shoes (sale merchandise included) if returned within the 14 day window. If 14 days have gone by since receipt of goods, unfortunately, we cannot offer you a refund. Freda Salvador reserves the right to deny refund if the merchandise does not meet the return policy requirements.
Any item marked final sale on our website is not eligible for return, exchange or store credit regardless of size. Items marked 50% or greater are always considered final sale.
Exchanges
Please visit our exchange/returns page. https://returns.fredasalvador.com.
For in-store purchases, we are happy to take it back in-store for exchange within 14 days of purchase.
Customer Service
Have questions about fit, size availability or simply a general inquiry? Please call ( 415 729 9544) or email hello@fredasalvador.com with any customer service related questions.
